Support

Tap the "Customize Dashboard" button on your main screen. You can:

• Add or remove cards by tapping the + button
• Drag and drop cards to rearrange them
• Choose from 24+ different card types including symptoms, medications, insights, and more
• Your preferences are saved automatically and sync across your devices via iCloud

Tract integrates with Apple Health to provide comprehensive tracking. To enable:

• Go to Settings → HealthKit Integration
• Grant permissions for the data you want to track (sleep, activity, heart rate, etc.)
• Tract will automatically sync this data and show correlations with your symptoms
• All data stays on your device - we never access your HealthKit information

Absolutely. Privacy is our foundation:

• All your health data is stored locally on your device using Core Data
• We never access, upload, or share your health information
• Optional iCloud sync is encrypted end-to-end using your private iCloud account
• No account required - you can start tracking immediately
• See our Privacy Policy for full details

You can export your health data in multiple formats:

• Go to Settings → Export Data
• Choose PDF for comprehensive health reports to share with your doctor
• Choose CSV for data analysis in spreadsheet applications
• Select your date range and what data to include
• Share via email, AirDrop, or save to Files

Tract analyzes your data to help you understand patterns:

• Symptom correlations - discover what triggers your symptoms
• Trend analysis - see how your health changes over time
• Medication effectiveness tracking
• Sleep, activity, and diet impact on your symptoms
• All analysis happens on your device using privacy-preserving techniques

Optional iCloud sync keeps your data in sync across your Apple devices:

• Go to Settings → iCloud Sync to enable
• All data is encrypted and stored in your private iCloud account
• Changes sync automatically across your iPhone, iPad, and other devices
• You maintain complete control - disable anytime to keep data local only

If HealthKit data isn't appearing in Tract:

• Check Settings → HealthKit Integration and ensure permissions are granted
• Open the Health app and verify data is being recorded
• Go to iPhone Settings → Privacy & Security → Health → Tract and check permissions
• Try toggling the permission off and on again
• Restart the app and check again

If your data isn't syncing across devices:

• Verify you're signed into the same iCloud account on all devices
• Check iPhone Settings → [Your Name] → iCloud and ensure iCloud Drive is enabled
• Make sure you have an active internet connection
• Check Settings → iCloud Sync in Tract and ensure it's enabled
• Try toggling iCloud sync off, wait 30 seconds, then turn it back on

If you're not receiving reminders:

• Go to iPhone Settings → Notifications → Tract
• Ensure "Allow Notifications" is enabled
• Check that alerts, sounds, and badges are configured as desired
• In Tract, go to Settings → Reminders and verify they're enabled
• Make sure Do Not Disturb or Focus modes aren't blocking notifications

If you're having trouble exporting data:

• Ensure you have enough storage space on your device
• For PDF exports, make sure you have a PDF reader app installed
• For CSV exports, try opening in Numbers, Excel, or Google Sheets
• If the share sheet doesn't appear, try restarting the app
• Check that you've selected a valid date range with data

If you're experiencing performance issues:

• Make sure you're running the latest version of Tract from the App Store
• Ensure your iPhone is running iOS 18.0 or later
• Try force-quitting the app and reopening it
• Restart your iPhone
• If issues persist, contact support with details about your device model and iOS version